We love to hear from our customers about their experiences with us. The best way for us to improve our customer service is to know if our customers feel we did a good job, or if they feel we need to improve on any aspect. We will always try to address any customer complaints or issues that may have come up during their order and do the best job we can to correct any issues. We also just love to hear when our customers are happy! At OriginalWheels.com we strive to offer the best customer service we possibly can, and here is a place for our customers to tell us how we’re doing.
Thanks Guys…great site with unique services, real oem rims like new at very low prices. Trust this site…what you see, is what you get!
This company delivered one of the best customer service experiences I’ve ever had. Not only is the customer service exemplary, the products they deliver are immaculate. I ordered 4 wheels, one of them had a minor issue, I called up Manny, and explained the situation. Without hesitation, Manny began working to get me a return label and prepare a replacement wheel for shipment. No hassle, no cost. If you’re calling to place an order, ask for Manny, he’s one of the most professional and helpful people I’ve ever had the pleasure of dealing with.
Excellent! Needed wheel for 2013 Corvette Grand Sport, great service and product looked like new. Thanks
My daughter bought me set of rare Mustang wheels for Christmas in Arizona Beige (a special edition factory color). Put them on this spring. Excellent wheels! Lots of comments!! Thanks for stocking an extremely hard to find rim!
I’m a service advisor at a repair facility in Las Vegas. I had a customer bend 2 wheels on her 2000 Camaro. First call I made was OriginalWheels.com. Raul had exactly what I needed and also had options. I had the wheels within a few days and the customer was happy. If I’m not using them directly I’m recommending them to my customers. Great company to work with. Thank you!!!
What a great experience! I dealt with Raul and pestered him several times due to my doubts about getting the original wheel on my 2015 Lexus. He was wonderful! I will “Like” you guys on FB and recommend your company to all. Thanks, Raul! Pleasure doing business with you!
Tom Honnold
Very nice wheel. Good internet experience. Thank you.
Amazing service! Very professional and happy to help find a difficult to find BMW wheel. Also, received the wheel 2 days after placing the order!! I have never left a review anywhere good or bad, but felt compelled to let everyone know how great this company is!
100% happy with the service and quality of the oem wheel I bought. The wheel condition was as described.
Manny is the MAN over at original wheels ! I would stray away from most big companies purely based on the type of service you get but not in this case — I shopped around, i called other OEM rim websites and got shuffled around by people that sounded like they’d rather watch paint dry. however, I called original wheels on the phone and actually was assisted by very friendly and helpful people both the girl that originally answered the phone and Manny. I needed help looking for a wheel and was assisted every part of the way, they even helped me find some wheels not listed on the website and even helped me compare wheels and believe me, it takes a reeeal good shopping experience to compel me to go out of my way and write a review. 10/10 service – would definitely recommend to a friend or really anyone that was looking for wheels.. would definitely buy from again if need be. If u dont see what you’re lookin for then CALL THEM!! they’ll help you find it. What? You’d be crazy to give any other website the business.
Your company is awesome. Thank you for your service.
Janaise Valdez
Ordered a set of wheels through website few weeks ago and the wheels shipped and arrived as scheduled. The wheels are nice and clean, can’t tell it was used. Very happy with this purchase. You guys are awesome!
I recently purchased one reconditioned and one new rim for my 2010 BMW 135i. I could not be happier. The reconditioned rim was great. They helped me find a new rim from a dealer when a reconditioned rim was not available. That is above and beyond. Prices were competitive and the service was outstanding. I had the reconditioned rim the next day! Highly recommend.
Buying used wheels can be hit or miss, but not with these guys. The wheel was straight, and freshly refinished. I’m about order another for my 2011 BMW 550i
Wonderful service from Aussie Muro of original wheels,a real pro Thank You
Was looking for a rim for a 2011 Ford Taurus SEL and Ford wanted over $1,000.00, did some looking on the web and found this place. Worked with Rick who spent time talking to my mechanic in NY to ensure I got the right rim. Purchased the rim for under $350.00 and was delivered in five days. Great experience and I thank Rick and will refer you guys every chance I get.
We recently had an issue with the factory wheels on our 2000 Ford Expedition. Rust around the wheels were causing air leaks. We decided to replace the factory wheels. This wasn’t as easy as we thought. We had difficulty finding reasonably priced wheels locally. Finally we found steel replacement rims at original wheels.com. We ordered the wheels and they were shipped to us quickly. The wheels saved our volunteer fire company money and put our EMS vehicle back on the road. Thank you to original wheels.com.
Great…. Thank you all !!!!
Ordered one wheel (2009 F-150) April 2016.
Great service, no complaints. Wheel shows no sign of cracks, peeling, driving issues or signs of wear after a year of use thru a NE winter of road chemicals, pot holes,etc.
I needed a factory rim quickly after one of mine became damaged. I received my new rim from over 2000 miles away in FOUR days. The rim was in perfect condition, the price was great and the sales staff were awesome! Great job guys!
I’ve been a unlucky person to have to order two wheels from Originalwheels, but if you are in the position where you need a wheel, these are the guys you must go to. The service and speed of shipping make Amazon Prime seem like turtles. I can’t tell you how much I appreciate the excellent service and premium quality of the product at the best of prices. Don’t go anywhere else.
Tried to find steel wheels to fit our 2017 Nissan Frontier for snow tires and local tire places said no one made them. Researched the web and found the “A” rated (BBB)Original Wheels.com. Manny had 4 matching wheels made by the same manufacturer in the same size. Shipping was fast. Out of the box they looked brand new! Had 4 winter tires mounted up and the truck drives smoothly and handles great! Manny was professional and gave me a great deal! Call Original Wheels.com and let them help you like they helped me.
I recently hit a curb and damage the front right side wheel on my 2012 tsx se. Was looking around and found originalwheels and man I’m glad I did. The wheel came in looking new like it came from the factory. Highly recommend originalwheels. Thanks!!
I recently purchased a wheel for my BMW X5 from Original Wheels. The purchase was outstanding from the sales representative assisting me through packaging and expeditious timely delivery of the product I ordered. This company is terrific!! I would recommend them to anyone for outstanding service, price and product. Huge THUMBS UP!!!!!
Amazing. I ordered the wheel on a Wednesday and received it the following Tuesday: half-way across the country. Very well packaged to eliminate any possible damage. Called my tire store, and had it on within a couple hours. Looks great! Thank you, Origial Wheels.
Got my Cavalier rim today, well packed and in as advertised condition. Thanks, Steve Scott
Needed to cancel an order last minute, they were very friendly and helpful and were able to stop the order in time for me. Great customer service!
I had just got my 97’ Dodge Ram 2500 back from the body shop. New fenders and paint, it looks as new as it did when I bought it back in 1997. However, the rims looked every bit of 21 years old. It took me about a week of searching before I came across OriginalWheels.com. My rims just showed up today and I opened them immediately, like a kid on Christmas morning. These rims will complete my trucks restoration and make it look like it did the day I bought it, these rims look brand new!!! Thank you OriginalWheels.com!!!
I bought a wheel for a 2001 Ford Van. Looks brand new. Arrived on time. Well packaged. Great Job. I would buy from them again for sure.
I needed a replacement stock wheel for my 2011 Camaro SS/RS. I found one on here, called and verified it was the correct one, and ordered it. The wheel was shipped and made it to my house in about 3 days total from purchase date, Awesome! The wheel was packaged great and the box was very tough, no issues at all. The wheel was perfect! Put it on the car shortly after receiving it and it is perfect, no more wobble from my old bent wheel.
Super service from the folks at originalwheels.com. Thank you very much!
I am very particular about my car and your video about the care you take impressed me. Your personnel seem to take pride in their work as well as your company. When you get 2001 BMW Z3 3.0 17×8.5 (rear) Hyper Silver wheels in stock I will want to order them from you.
My rim arrived within 36 hours of placing order. The rim was packaged very well and is a perfect match to my car. Exceptional ease finding and ordering the rim. Would absolutely use Original Wheels again.
These guys are amazing, as is the product and the price. Terrific customer service!
Absolutely wonderful. Quick service, even during the holiday season! Got my rim for less than half of what the dealership wanted to charge me! Been telling everyone and my grandmomma about originalwheels.com!
Order #***** I wanted to take a second to thank you for the most pleasant surprise upon opening the box with the wheel I purchased from you. The wheel was a perfect replacement at half the cost. Thank you.
Everything was great! My order came quickly, the wheels were perfect, and my hubcaps fit perfectly. I am very happy with your service and would highly recommend you to everyone. Thank you for solving my problem.
Got the rim I needed quickly and easily. Was packaged well and the rim was like brand new. Thanks
You guys are great, the 2 rims are perfect match for my old 318 which were ruined when I hit a pothole. Every part of dealing with you guys was just right. Thanks
Perfect, love my new old rims on my BMW 318. Everything was easy and as expected, price is right. Thanks again to product team and customer service folks!
I recently order a wheel for my Cadillac ATS. When I called, I had the good fortune to speak with Jessica. She was very plesant and knowledgable, and had me send her an image of my wheel to ensure that I was ordering the correct finish. The wheel arrived a few days later and is an exact match. You are fortunate to have Jessica working for your company.
I ordered a replacement wheel for my 2017 BMW M240i x-Drive in Ferric Gray and I received the order the next biz day, and in IMMACULATE condition! This site saved me 3/4 of the cost of a brand new wheel and it was an OEM wheel, you can’t beat the price for such a great replacement rim!
Very pleased with the service and the hard to find chrome wheel for my 26yo truck. I was skeptical of the condition of the wheel so Kevin sent me a picture of it. I received the wheel in a timely manner and was extremely pleased with the condition. Top notch company to deal with.
I recently upgraded from 17” to 18” OEM wheels for my BMW X-3. The sales staff answered all my questions re sizing and compatibility and the installer and I were both impressed with the condition of these wheels upon delivery. Well worth the investment. Great Company and product.
I needed a rim for a 2008 Honda Ridgeline to replace the one my kid bent when he smacked a curb. The repair shop here in Rochester NY could not find one, all local dealerships had nothing, and backorder prices were crazy.
Original wheels had the item in stock, and got it from California to New York in two days and a great price….and you get to talk to a real person on top of that.
Amazing service, wheel was like brand new.
I would recommend to anyone.
Eric called me before it was shipped to inform me what to expect I appreciate the called and letting me know very please with rim also was delivered within 2days thanks Eric hope you get this mail. This was a rim for 98 F150 Ford truck.
It was a pleasure doing business with your company., You guys were thorough, honest and delivered on Time,! very good product would recommend you to everybody. Your website and Products are very easy to follow and they match the rim to your catalog.
I was surprised to see how fast we received it again thank you for making a great product.
There’s a saying that goes something like this: “You Get What You Pay For”. After searching online for an acceptable replacement wheel for my Jaguar and locating many less expensive (not-so-good ones), I found OriginalWheels.com online and saw a great wheel. Unfortunately, it sold before I could get it ordered. But, Kevin, Original Wheels’s associate, helped locate another one for me. He went out of his way to take the time and put in the effort to make sure I would be happy with the wheel even going so far as to send me multiple very detailed photos of that wheel. I have yet to received the wheel but from my experience with Kevin, I have no worries that it will meet my expectations. Great Company…terrific associate. You Get What You Pay For! Works for me.
E350 convertible, this car takes an unusual combination of staggered wheels. They knew just what I needed and got them to me in less than a week. Beautiful wheels in like new condition balanced perfectly and I’m back on the road.
When balancing tires on 2019 Lexus ES350, tech discovered a bent wheel, which prevented balancing that tire properly. (Wheel was probably damaged when hitting a pothole.) I searched web without success, UNTIL discovering Original Wheels.com. They had a like-new original wheel, I purchased it online, and received it two days after ordering. Solved my problem for less than half the cost of new wheel from Lexus dealer. Completely satisfied with this company and my transaction!